Frequently Asked Questions
Answers to the questions homeowners in Oshawa, Durham Region and the GTA most often ask before ordering custom zebra blinds, roller blinds and blackout blinds from Zebra Blinds Inc.
How do I get a quote for custom blinds?
Contact Zebra Blinds Inc. by phone or email with your window details, or request a free in-home measurement and consultation. We'll review your space and provide a quote based on your specific windows and product choices.
What information do you need to give me a price?
Generally we'll ask about the number of windows, approximate sizes, the product type you're interested in (zebra blinds, roller blinds, blackout, motorized, etc.) and your preferred fabric or colour. A free in-home measurement lets us give you the most accurate price.
Can I get a free in-home measurement and consultation?
Yes. We offer free in-home measurement and consultation across our service areas, including Oshawa, Whitby, Ajax, Pickering, Courtice, Bowmanville, Durham Region, Scarborough, Toronto and the GTA.
Can I order online?
Yes, you can browse and order directly through our website at zebrablindsinc.ca, or contact us directly if you'd prefer help choosing the right product before ordering.
Can I visit your Oshawa showroom?
Yes, our showroom in Oshawa is open by appointment. Contact us to book a visit and see fabrics and finishes in person.
Do you provide fabric samples before I order?
Yes, samples can be arranged so you can see and feel the fabric colour and texture before committing to your order. Contact us to request samples for your project.
How do I measure my windows for custom blinds?
We recommend using a steel tape measure and measuring width and height at three points (top, middle, bottom for width; left, centre, right for height), then using the smallest width and largest height for accuracy. If you're not confident measuring yourself, we offer professional measuring.
Should I give you the exact window opening measurement?
Yes, provide your exact opening measurements. For inside-mount blinds, our team applies the correct manufacturing deductions to ensure a proper fit — you don't need to calculate that yourself.
Do you make the manufacturing deductions for inside-mount blinds?
Yes. When you provide your exact window opening size, our team applies the appropriate deduction during manufacturing so your inside-mount blinds fit correctly.
What is the difference between inside mount and outside mount?
An inside mount fits within the window frame for a clean, built-in look. An outside mount is installed above and around the frame, which can help block more light and make a window appear larger. We can help you decide which is best for each room.
What happens if I am unsure about my measurements?
If you're unsure, we recommend booking a free in-home measurement so one of our team members can measure accurately for you before production begins.
Do you offer professional measuring?
Yes, professional measuring is available as part of our free in-home consultation across our service areas.
What is the difference between light-filtering zebra blinds and blackout zebra blinds?
Light-filtering zebra blinds allow soft natural light through the sheer bands while maintaining privacy. Blackout zebra blinds use opaque fabric bands designed to block light more fully, which is popular for bedrooms and media rooms.
Do zebra blinds provide privacy at night?
Yes. When the opaque fabric bands are aligned, zebra blinds provide strong privacy, including at night with interior lights on.
Do you sell roller blinds?
Yes, we offer custom roller blinds in a range of fabrics, including light-filtering and blackout options.
Do you offer blackout roller blinds?
Yes, blackout roller blinds are available and are a popular choice for bedrooms and rooms where full light control is needed.
Do you offer motorized blinds?
Yes, motorized zebra blinds and roller blinds are available for added convenience and smart home integration.
Can motorized blinds use a remote control?
Yes, our motorized blinds can be operated by remote control. Ask us about the available control options when placing your order.
What colours and fabrics are available?
We offer a range of colours and fabric textures across our zebra blinds and roller blinds collections. Contact us or request samples to see the current options available for your project.
Are your blinds custom-made for each window?
Yes, every order is manufactured to the exact measurements of your windows rather than sold as a standard pre-made size.
Where are your blinds manufactured?
Our blinds are manufactured locally in Oshawa, Ontario.
Do you provide professional installation?
Yes, professional installation is available for orders across our service areas.
What areas do you provide installation in?
We install across Oshawa, Whitby, Ajax, Pickering, Courtice, Bowmanville, Durham Region, Scarborough, Toronto and the wider GTA.
Is installation included with every order?
Installation availability and any associated cost can depend on your location and project. Please contact us for a current quote that reflects your specific order.
Can I install the blinds myself?
Yes, self-installation is an option if you prefer. We're happy to answer questions if you choose to install your blinds yourself.
How long does installation usually take?
Installation time depends on the number of windows and the products ordered. Our team can give you a time estimate for your specific project when your order is scheduled.
What areas do you serve?
Zebra Blinds Inc. proudly serves Oshawa, Whitby, Ajax, Pickering, Courtice, Bowmanville, Durham Region, Scarborough, Toronto and the Greater Toronto Area, with Canada-wide shipping also available.
Do you ship blinds across Canada?
Yes, we ship custom blinds across Canada in addition to serving our local installation areas.
Is standard delivery free?
Standard delivery may be free on eligible orders. Any exceptions will be confirmed with you before your order is finalized.
Are oversized or extra-long blinds subject to additional delivery charges?
Oversized or extra-long blinds may carry an additional delivery surcharge, as these can require special handling. Any such charge is confirmed with you before your order is finalized.
Can I pick up my order?
Pickup may be available depending on your order and location. Contact us to arrange the best option for you.
How are custom blinds packaged for shipping?
Your blinds are carefully packaged to help protect them during transit to your home or business.
How is the price of a custom blind calculated?
Pricing depends on the size, product type, fabric, and any options such as motorization. Contact us for a current quote based on your specific project.
Is there a minimum price per blind?
Pricing depends on the size, product, and options selected. Please contact us for a current quote.
Does motorization cost extra?
Pricing depends on the product and options selected. Please contact us for a current quote that includes motorization.
Is HST added to the price?
Applicable HST is added where required.
What payment methods do you accept?
We accept standard payment methods for your order. Contact us if you have a question about a specific payment method before ordering.
Is a deposit required before manufacturing begins?
Payment terms can depend on your specific order. Please contact us to confirm the payment schedule for your project before production begins.
Can custom-made blinds be returned or cancelled?
Because every blind is manufactured to your exact measurements and specifications, custom-made blinds are final sale and are not eligible for refunds or exchanges once production begins. We recommend carefully confirming your measurements, colours, fabrics and order details with our team before production starts, so everything is right the first time.
What happens after I approve my measurements and order?
Once your measurements and order details are approved, your blinds move into production, manufactured specifically for your windows.
Can I change the colour or size after manufacturing has started?
Once manufacturing has started, changes may not be possible since your blinds are already being produced to the approved specifications. This is why we encourage carefully reviewing all details beforehand.
What warranty comes with my blinds?
Our blinds are backed by a 3-year warranty.
What warranty applies to motors?
Motorized components are backed by a 2-year warranty.
Can replacement parts be ordered later?
Yes, contact Zebra Blinds Inc. and we'll be happy to help with available replacement parts for your blinds.
How do I clean zebra blinds?
Regular dusting with a soft cloth or duster keeps zebra blinds looking fresh. For light marks, a gentle wipe with a slightly damp cloth is usually enough.
How do I clean roller blinds?
Dust regularly with a soft cloth, and gently spot-clean marks with a lightly damp cloth as needed.
Can I use water or cleaning chemicals on the fabric?
We recommend avoiding harsh chemicals on the fabric. A soft, slightly damp cloth is generally the safest way to spot-clean without damaging the material.
Do you provide blinds for offices and commercial spaces?
Yes, we supply and install custom blinds for offices and other commercial spaces in addition to residential homes.
Can you handle large commercial or multi-window projects?
Yes, contact us to discuss your commercial or multi-window project and we'll work with you on measuring, product selection and installation.